richjili Privacy Policy – How Your Personal Data Is Handled

When you register an account on richjili, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a copy of a government-issued ID to confirm your identity and age eligibility. When you make deposits or withdrawals, transaction details including payment method information and amounts are recorded forsecurity, compliance, and dispute resolution purposes. We also automatically collect technical data such as your IP address, browser type, device model, and session activity logs when you access the platform. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of our service for Filipino players. We do not collect any data beyond what is necessary to operate the platform safely and in accordance with applicable regulations. All information collected is stored securely and handled in line with the principles described in this policy.

The personal information you provide is used primarily to create and manage your richjili account, verify your identity, process deposits and withdrawals, and deliver the entertainment services you have signed up for. We also use your data to comply with legal and regulatory obligations applicable in the Philippines, including anti-money laundering requirements and responsible gaming obligations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. With your consent, we may also send you information about promotions and offers available on the platform — you can opt out of marketing communications at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

richjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If richjili undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

Our platform uses cookies and similar tracking technologies to provide a functional and personalised experience for players in the Philippines. Essential cookies are required for the platform to operate correctly — for example, to keep you logged in during a session and to remember your preferences. We also use analytical cookies to understand how players navigate the platform so we can identify areas for improvement. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features. We do not use third-party advertising cookies or share cookie data with external advertising networks. A full list of the cookies we use and their purposes is available on request through our support team.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate information, restrict how we process your data in certain circumstances, or delete your account and associated personal data where there is no legal obligation for us to retain it. If you wish to exercise any of these rights, please contact our support team using the details provided in the FAQ section and we will respond within a reasonable timeframe. Please note that some data may need to be retained for regulatory compliance purposes even after an account is closed, such as transaction records required under anti-money laundering rules. We will always explain clearly what data we are retaining and why when responding to a deletion request. Your rights are important to us and we are committed to handling all data-related requests promptly and transparently.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls limiting who within our organisation can view your information, and regular security reviews of our systems. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your richjili account and to keep your login credentials confidential. We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law or regulatory guidance in the Philippines. When data is no longer needed and there is no legal basis for retention, it is securely deleted or anonymised. If you believe your account security has been compromised, please contact our support team immediately through the FAQ page.